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California Motorist Bill of Rights
  1. Do I have the right to take my car to the shop of my choice?

    2. Yes-Only you may select the repair facility.
  1. Should my insurance company be notified before repairs?

    2. Yes-Your policy states that, if requested, you must file a sworn proof of loss, exhibit the damaged property, and submit to examination under oath.
  1. Do I need to contact more than one shop for an estimate?

    2. No-Only one estimate from the shop of your choice is required of you, unless more are specifically required by the terms of your insurance policy. Securing any additional estimate would be the obligation of your insurance company. The Bureau of Automotive Repair requires you be given a written estimate before starting repairs.
  1. Am I responsible for the cost of repairs?

    2. Yes-You are responsible to the repair facility for payment of repairs. If you are insured, your insurance contract states that the insurance company will pay you for the loss, less any applicable deductibles or depreciation. Any arrangements for payment by your insurance company are your responsibility.
  1. Is the repair facility responsible for the repairs performed on my car?

    2. Yes-The Automotive repair act of 1971 requires all repair dealers to be registered with the state of California and to post a sign. This act [Section 9884.7(1)(g)] indicates that the Department of Comsumer Repairs may invalidate the registration of the repair dealer for a number of causes including:

    Willful departure from or disregard of accepted trade standards for good any workman-like repair. In particular, this section would apply to any repairs which would render a car unsafe.
  1. If I am having difficulties with my insurance company, do I have resource?

    2. Yes-First consult with your insurance agent or broker. Than, if your problems still have not been resolved, consult with the Department of Insurance, State of California, at their office in Sacramento, San Francisco, Los Angeles, or San Diego.
  1. If my insurance company does not agree with the amount of loss, do I have resource other than #6?

    2. Yes-Your policy could provide that, when the insured and insurer fail to agree on the amount of loss, both parties are entitled to arbitration.



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